Moments With the Cast
Welcome to the first stop aboard Magical Blogorail Yellow. Enjoy the ride as we share a moment with a Cast Member who went out of their way to create Disney Magic.
This subject is very close to my heart. Maybe because as a Mom I know how much work goes into making mundane things run smoothly! Normally, I try to include a photo with every blog post, but I won’t be doing that today. I don’t have photos of the person I want to share with you today. At the time, we were simply tourists, not Disney bloggers. We took pictures of Spaceship Earth, Cinderella’s Castle, and the Tree of Life at Animal Kingdom. It didn’t occur to me to take pictures of the housekeeping or restaurant staff. My bad. I won’t make that mistake again next time, because those people – not some giant golf ball – made our vacation magical.
From the very first moment of our Disney vacation, Bill and I noticed the difference between Cast Members and employees at other hotels and theme parks. Disney Cast Members actually enjoy their jobs! They don’t dread Monday mornings. I remember taking Princess to the restroom at our resort just before it was time to leave, and of course she was taking her own sweet time. The lady (and I do mean Lady) from housekeeping came in to clean, and instead of mumbling something about coming back later, she simply waited and chatted with me. She had a granddaughter who was also potty training, and she went out of her way to assure me that my Princess wasn’t holding her up in any way. “You can’t rush them!” she told me.
It was a simple moment, but extraordinary at the same time, and it speaks volumes for the type of company Disney is. Most corporations, especially those in the tourism industry, encourage the housekeeping staff to stay away from the guests and get their work done as quickly and anonymously as possible. Disney treats every Cast Member, from the actress playing Cinderella to the woman who cleans the toilets, with dignity. It really is as simple as that, and it doesn’t cost them a dime. Yes, the woman I spent a few minutes with that morning had a job to do. Those bathrooms needed to get cleaned. But she knew she wouldn’t get reprimanded if they got cleaned 10 minutes later than expected because my Princess was goofing around. She wouldn’t be called into her manager’s office for chatting with the guests. She was trusted with the responsibility of fulfilling the spirit of her duties, rather than being micromanaged. That trust and dignity is what makes Disney magic happen. The rides are fun and all, but it’s the corporate culture that makes Disney different.
That difference made our vacation the magical, must go back experience that it was. All because the woman in housekeeping was a valued Cast Member, not just an employee.
Thank you for joining me today. Your next stop on the Magical Blogorail Loop is Disney Go To Girl.
Here is the map of our Magical Blogorail should you happen to have to make a stop along the way and want to reboard:
1st Stop ~ Return to Disney
2nd Stop ~ Disney Go To Girl
3rd Stop ~ It All Started with a Wish
4th Stop ~ Delightfully Disney
Final Stop ~ Magical Mouse Schoolhouse